Frequently Asked Questions


Care Instructions for Your MalunaClay Creations

Congratulations on your new handcrafted designs! Here’s how to keep it looking fabulous:

General Care

  • Keep It Dry: While the tunnels are stainless steel and can be wet the designs are made of various materials that should avoid water.

  • Dust It Off: Use a soft, dry microfiber cloth to remove dust. For more stubborn spots, slightly dampen the cloth (but remember, no soaking!).

  • No Harsh Chemicals: Keep abrasive cleaners, bleach, or anything too strong far away. Simple soap and water do the trick!

Storage

  • Safe Space: When not in use store your pieces in a cool, dry place, away from other items that could scratch it.

Keep these tips in mind so that your pieces last longer and you get prolonged wear of your new styles. Enjoy and Happy Shopping!


Return/Exchange policy

All sales are final!

We do not accept returns due to the hygienic nature of our items. We want to keep everything fresh and fabulous for you! So double-check your sizing before completing your purchase. If you've chosen the incorrect size and need an exchange, no worries! We’re here to help. Please make sure that the item is unworn, and we'll gladly exchange it for you. There will be a small fee for the exchange process.

Shipping Policy

At MalunaClay, each of our delightful items is crafted just for you and sold in charming pairs! Because we believe in the magic of handmade creations, this means a little patience is required—shipping can take up to 2 weeks. But trust us, good things come to those who wait! Your unique treasures will be worth the wait, adding a sprinkle of joy to your life.